Join Our Team
Anera looks for skilled and passionate individuals to help us improve the lives of refugees and impoverished families in Palestine and Lebanon.
About Anera
Anera (formerly American Near East Refugee Aid) is one of the oldest and largest US non-governmental organizations (NGOs) providing humanitarian assistance and human development programs exclusively focused in the Middle East’s Levant region. Since 1968, Anera has worked with and on behalf of displaced and vulnerable Palestinians, Syrians, Lebanese, Jordanians, and Iraqis. In 2020, with a staff of just over 100, Anera delivered more than $100 million in assistance. Anera is consistently a top-rated charity with the Better Business Bureau, Charity Navigator and Guidestar, and is a trusted partner of the US Agency for International Development (USAID), United Nations agencies, scores of foundations and institutional donors, and thousands of private individual and family donors.
Anera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Opportunities
For individuals or organizations looking to donate services to assist the Gaza emergency please contact [email protected] with "Gaza Services Assistance" in subject line with overview of services you can provide.
Kindly refrain from sending unsolicited resumes or job inquiries.
Apply Here: https://forms.gle/x6FanQu4P3LAUCXQ9
Objective:
The role of the Regional Information Management consultant is to ensure the optimal performance of organizational information technology systems and operations in alignment with business objectives. The consultant will design and implement a robust MEAL platform using CommCare, establish Power BI reporting across all Anera offices at the regional level, and assist in the data migration process, ensuring the integration of key performance indicators and efficient data management.
The consultant will also support the implementation of various software systems including: Click-Up; HRIS system; Sage Intacct. The consultant will also help with the selection and evaluation of a supply chain management system and an international payroll system. Consultant position expected to last 12-months. Please list your hourly rate in your proposal.
Key Responsibilities:
MEAL Platform Design and Implementation:
- Collaborate with key stakeholders to identify and define corporate and thematic indicators for Anera's projects and operations.
- Design the MEAL platform on CommCare to capture both aggregate data across all Anera projects and specific data for individual projects.
- Ensure the platform design accommodates various reporting needs, including country-specific requirements and overarching organizational goals.
Power BI Reporting Setup:
- Develop and set up a comprehensive Power BI reporting system integrating data from the US, Jordan, Lebanon, and Palestine offices.
- Create dynamic and user-friendly dashboards and reports that provide insightful analytics and visualization for decision-making.
Indicator Development and Review:
- Conduct a thorough review of existing performance indicators and develop new indicators as needed to ensure alignment with Anera’s strategic objectives and operational needs.
- Facilitate workshops or meetings to validate and finalize the indicators with relevant teams.
Data Migration and Integration:
- Assist in the migration of data from the existing Apricot Social Solution platform to CommCare.
- Ensure data integrity and accuracy during the migration process.
- Develop and implement strategies for effective data integration and consolidation.
Capacity Building and Training:
- Provide training and support to Anera staff on using the new MEAL platform and Power BI reporting tools.
- Develop user manuals and training materials for ongoing reference and learning.
Continuous Improvement and Support:
- Monitor and evaluate the new system's performance, making necessary adjustments.
- Provide ongoing support and advice on information management best practices.
Cloud Services Deployment:
- Assist Anera in migrating workloads to cloud environments and
- deploying cloud-based services. This may involve designing cloud architectures, configuring virtual machines, implementing containerization solutions, and optimizing cloud resource utilization.
Software Implementation and Configuration:
- Install, configure, and customize software applications and systems to meet clients' business needs. This may involve deploying enterprise software solutions, integrating third-party applications, and optimizing software settings for performance and usability.
User Training and Documentation:
- Conduct training sessions and create user-friendly documentation to empower Anera's staff to utilize IT solutions effectively. This may include conducting workshops, creating training manuals, and developing online resources.
Qualifications:
- A Bachelor's degree in computer science, information technology, computer engineering, or a related field is required.
- Technical proficiency in various areas of information technology is essential. Expertise in networking, systems administration, cybersecurity, database management, cloud computing, software development, and IT infrastructure.
- Consultants should have a proven track record of success in delivering IT solutions and services to clients across different industries.
- Excellent consulting skills are critical for effectively communicating with clients, understanding their needs, and providing tailored IT solutions and recommendations.
- Strong interpersonal skills, the ability to build rapport and trust, and effective presentation and negotiation skills. Ability to conduct training and capacity-building exercises
- Proven experience in MEAL system design, preferably with experience in CommCare and Power BI.
- The consultant must be a skilled problem solver, capable of analyzing complex technical issues, identifying root causes, and developing innovative solutions to address client challenges. Strong analytical and critical thinking skills are essential.
- Proficient in project planning, scheduling, budgeting, resource allocation, risk management, and stakeholder communication.
- Strong background in data analysis, reporting, and visualization.
- Experience in data migration and management across multiple platforms.
- Ability to conduct training and capacity-building exercises.
- Fluent in both English and Arabic
- Knowledge of humanitarian or development sector work, particularly in Middle Eastern contexts, is an asset.
Qualifications:
- A Bachelor's degree in computer science, information technology, computer engineering, or a related field is required.
- Technical proficiency in various areas of information technology is essential. Expertise in networking, systems administration, cybersecurity, database management, cloud computing, software development, and IT infrastructure.
- Consultants should have a proven track record of success in delivering IT solutions and services to clients across different industries.
- Excellent consulting skills are critical for effectively communicating with clients, understanding their needs, and providing tailored IT solutions and recommendations.
- Strong interpersonal skills, the ability to build rapport and trust, and effective presentation and negotiation skills. Ability to conduct training and capacity-building exercises
- Proven experience in MEAL system design, preferably with experience in CommCare and Power BI.
- The consultant must be a skilled problem solver, capable of analyzing complex technical issues, identifying root causes, and developing innovative solutions to address client challenges. Strong analytical and critical thinking skills are essential.
- Proficient in project planning, scheduling, budgeting, resource allocation, risk management, and stakeholder communication.
Strong background in data analysis, reporting, and visualization. - Experience in data migration and management across multiple platforms.
- Ability to conduct training and capacity-building exercises.
- Fluent in both English and Arabic
- Knowledge of humanitarian or development sector work, particularly in Middle Eastern contexts, is an asset.
Desirable Certifications: Certified Information Systems Security Professional (CISSP), Project Management Professional (PMP), Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), and Amazon Web Services (AWS) certifications.
1. Duration:
The total estimated duration of the consultancy is 12 months.
2. Reporting:
- The Information Management Consultant will report to the Senior Executive Leader, Samar El Yassir with dotted line reporting relationship to the MEAL Manager
- Provide regular updates on the data migration progress, data design set up on the new platform, and the Power BI reporting project.
- Please note that this position is virtual, and physical meetings will be requested as needed, depending on the person's location.
3. Deliverables: (establish deadlines for each deliverable)
- Comprehensive mapping document for data transition .
- Within 2 weeks from project initiation
- Pilot migration report with identified issues and resolutions.
- Within the second month from project initiation
- Power BI reports for effective data visualization and analysis.
- Within the third month from project initiation
- Documentation of the entire migration process.
- Within the fourth month from project initiation
- Design and prepare training materials for users.
- Within the fifth month from project initiation
- Create a post-migration support plan.
- Within the sixth month from project initiation
- Implementation of Training for end-users based on the prepared training materials
- Ongoing
- Monitor the system's performance post-migration and fine tuning
- Ongoing
- Provide ongoing support to users with any queries or issues
- Ongoing
- Conduct periodic assessments to evaluate the overall success of the migration
- Ongoing
Location: United States
Apply: Send cover letter and CV to [email protected] with "VP of Finance & Operations" in subject line
About Anera:
Anera (formerly American Near East Refugee Aid) is one of the oldest and largest US non-governmental organizations (NGOs) providing humanitarian assistance and human development programs exclusively focused in the Middle East’s Levant region. Since 1968, Anera has worked with and on behalf of displaced and vulnerable Palestinians, Syrians, Lebanese, Jordanians, and Iraqis. In 2023, Anera delivered more than $175 million in assistance. Anera is consistently a top-rated charity with the Better Business Bureau, Charity Navigator and Guidestar, and is a trusted partner of the US Agency for International Development (USAID), United Nations agencies, scores of foundations and institutional donors, and thousands of private individual and family donors.
Anera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Overview:
Reporting directly to the President & Chief Executive Officer (CEO) and serving as a critical member of Anera’s senior executive team, the Vice President for Operations and Finance will play a pivotal role in leading and optimizing operational strategies, processes, and efficiencies within our dynamic international nonprofit. This position holds a primary focus on operational and financial excellence, ensuring effective delivery of Anera’s mission, particularly in the context of the Middle East.
Remote eligible in following states: NY, MA, D.C, VA, MD, NC, SC, GA, FL; preference for DMV area
For applicants located in the U.S salary range starts at $175,000 per year.
Responsibilities:
Financial Oversight and Strategic Support (50%)
- Collaborate closely with the CEO, Comptroller, and Board to align operational strategies with financial objectives and strengthen operational financial health.
- Provide oversight of financial reporting, budgeting, and cash flow management processes, ensuring compliance with grant requirements and regulations..
- Oversee annual audits, IRS filings, and regulatory compliance in both the United States and the Middle East, with a strategic focus on operational efficiency and financial sustainability.
- Mentor and guide the operational team to achieve ambitious goals, integrating financial acumen into operational decision-making processes.
Operational Strategy and Management (40%)
- Provide strategic leadership across core functional areas of Finance, Operations, Gifts-in-Kind, Information Technology Management and Human Resources for growth, improved organizational efficiency and effective risk management in a mission driven environment.
- Develop and refine comprehensive operational strategies that align with Anera’s mission, objectives, and priorities, with a specific focus on operations in the Middle East. Serve as a catalyst for innovation, transparency, and continuous improvement for the organization.
- Lead the enhancement of internal systems, controls, and procedures to drive operational efficiency and effectiveness.
- Streamline cross-functional workflows and processes to improve organizational agility and maximize mission impact.
- Oversee and coordinate organizational risk management processes.
- Manage performance and actively support the development of direct reports.
- Initiate and oversee special initiatives aimed at elevating operational excellence, including supply chain optimization and program delivery enhancements.
Stakeholder Engagement and Leadership (10%)
- Act as a key liaison between the Comptroller, CEO, senior leadership team, and external stakeholders, representing Anera's operational interests and fostering strategic relationships
- Collaborate closely with the CEO and Board on strategic decision-making processes, offering operational insights and solutions to advance Anera’s mission objectives
- Contribute significantly to the organization's leadership team, aligning operational strategies with Anera's mission and vision while advocating for operational excellence
Travel:
This role requires approximately 15% of international and domestic travel.
Required:
- 10+ years of progressive experience in operational management, strategic financial planning, and leadership roles within nonprofit or international organization settings.
- 5+ years of experience within a senior leadership role within nonprofit operations, preferably in an international organization
- 3+ years within nonprofit grant and financial management
- Career history of progressive responsibility to include leadership experience across multiple teams and projects and experience managing one or more of the following functions: Finance, Operations, IT and HR
- Analytic and effective process facilitator and decision maker with the ability to prioritize key objectives and tactics necessary to achieve organizational goals
- Proven success in driving operational efficiencies, process improvements, and strategic initiatives, particularly in diverse operational environments
- Strong financial acumen with experience managing budgets, financial reporting, and regulatory compliance within the nonprofit sector
- Exceptional leadership and team management skills, fostering a culture of operational excellence and achievement
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Professional level fluency in English and Arabic
- Experience working in or with the Middle East
Preferred:
- Master's degree in Business Administration, Operations Management, or a related field.
- Understanding of nonprofit financial regulations for U.S 501 (c)(3) and Middle East regulations (Lebanon, Jordan, and/or Palestine)
- Demonstrated experience in stakeholder engagement and leadership within international nonprofit organizations.
Position type: Full Time/Exempt
Location: Within one of our country offices. Preferably Amman, Jordan or Washington, D.C
Salary range is location dependent
To Apply:
U.S Applicants: please submit application here
Jordan/Lebanon/Palestine Applicants: please submit application here
As the Global Human Resources Director at Anera, you will play a pivotal role and lead our efforts in ensuring that our workforce embodies the values of empathy, inclusivity, and social responsibility. Your strategic vision and compassionate leadership will be instrumental in fostering a culture that prioritizes the well-being and professional capacity of our employees to advance our mission to make a positive impact on communities we serve. You will be expected to help shape HR strategy and business procedures as well as set standards and ensure best HR practices in all Anera locations. Important will be your ability to drive continuous improvement and build our employer reputation through best in class employee recruitment, retainment and development strategies.
Organization Summary
Anera is one of the oldest and largest American nonprofits working exclusively in the Levant region of the Middle East (currently in Palestine, Lebanon and Jordan). Strictly non-political and non-sectarian, the organization delivers humanitarian relief in times of crisis and development programs that have a long-lasting impact on refugees and vulnerable communities. With a staff of 130 professionals, Anera delivers more than $100 million annually in emergency, health, education, and community development programs on an annual basis.
Main Duties & Responsibilities
- Oversee employee relations matters across locations, ensuring compliance with local labor laws, regulations, and company policies. Act as a resource for resolving complex HR issues and disputes.
- Provide one-on-one mentoring and coaching to employees across various departments and levels within the organization.
- Develop and implement programs to promote cross-cultural understanding, communication, and collaboration among country office teams, fostering an inclusive and cohesive organizational culture.
- Lead change management initiatives to support organizational restructuring and other strategic initiatives, ensuring alignment with our values and culture.
- Oversee the management of all Anera HR policies and procedures for all Anera offices and employees.
- Ensure compliance with labor laws in multiple locations; Lebanon, Palestine, Jordan and the US.
- Liaise with local legal authorities on employee relation matters including disciplinary actions
- Ensure the organization is a leader in best-in-class HR policies, practices and procedures, remains compliant at all times, and maintains minimal company exposure to lawsuits
- Lead in the design and management of the implementation of HR programs and initiatives that further Anera’s Diversity, Equity, Inclusion and Belonging (DEIB) strategy and contribute to creating a more diverse and inclusive workplace.
- Evaluate and implement HR technology solutions to streamline global HR processes, enhance data analytics capabilities, and drive informed decision-making.
- Provide HR updates and present to Board Members at quarterly meetings.
- Serve as a centralized point of contact for matters relating to the Protection from Sexual Exploitation and Abuse (PSEA) related matters. With support of country office (PSEA) focal points conduct all required investigations related to PSEA.
- Leads Anera’s HR Working Group, a resource group that collaborates and helps to formulate HR initiatives, employee retention strategies and assists with updating organizational policies.
Leadership and Strategic Management
- Develop and implement a comprehensive HR strategy that supports the organization's growth objectives while ensuring alignment with Anera values, local regulations, cultural nuances, and business needs.
- Provide strategic advice and guidance to the Senior Leadership Team and Managers
- Develop and oversee the implementation of global employee plans, practices, and procedures creating alignment with Anera’s strategic initiatives
- Act as a champion of organizational priorities and change within the organization at all locations.
Performance Management, Succession Planning and Training
- Manage performance review process, providing guidance to managers on performance evaluations and the development of performance standards
- Establish performance management frameworks and succession planning processes to identify and develop high-potential talent for key leadership roles within the organization.
- Identify and deploy relevant training and development opportunities for staff
- Coach managers on employee relations and manage difficult situations to resolution
- Anticipate and resolve complex problems and questions, including employee relations and retention issues, in an economical and equitable manner compliant with legal regulations and general business practices
Recruitment/Employment
- Lead global recruitment efforts to attract diverse talent who are passionate about our mission.
- Implement strategies to retain top talent and foster professional and career development opportunities for all employees
- Establish organization training goals for managers and employees
- Collaborate with hiring managers to thoughtfully craft comprehensive onboarding plans and introduction of new hires to the organization and their roles
Compensation & Benefits
- Manage total compensation approach: work with CEO and Finance Executive to set salary determinations; conduct periodic salary and benefits benchmarking surveys within applicable markets and develop related salary protocols.
- Develop and monitor the annual HR budget.
- Oversee annual auditing and selection/negotiation of benefits package
- Monitor all pay practices and systems for effectiveness and cost containment
- Responsible for the Group Benefits Administration, including the recommendation of changes to benefits based on current trends and providing general information to all employee locations
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
- Minimum of 7 years of experience, 10 years preferred, in nonprofit HR leadership roles, with a proven track record of driving organizational change and promoting a culture of compassion and inclusion.
- Deep understanding of global HR best practices, employment laws, recruitment, and labor regulations.
- Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively across diverse teams and cultures.
- Understanding and commitment to driving diversity, equity, and inclusion in the workplace
- Professional fluency in Arabic and English both spoken and written
- Must exhibit a high degree of professionalism and integrity; the ability to function as a catalyst, coach, and doer, guiding people at all levels of the organization by utilizing a facilitative approach and advancing the learning and development of others
- Passion for humanitarian work and a commitment to social justice and equity.
- Must be able to travel to Palestine, Lebanon, and Jordan offices (ability to have/obtain passport clearance and border crossing authorization into these countries)
- Located in Amman, Jordan or able to relocate for in-office work
- Experience working in conflict zones
- Demonstrated ability to think strategically, solve complex problems, and drive results in a fast-paced, dynamic environment.
- Previous experience working in the U.S or internationally preferred within an HR context
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform sedentary work which includes sitting for long periods of time. Further guidance on physical activities, requirements, visual acuity, and working conditions is available.
Work Environment: The work environment characteristics for a standard office environment are representative of those an employee encounters while performing the essential job responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Travel:
- Routine travel to Country Offices required and occasional travel to U.S office
Internship Opportunities
in Washington, DC
About Anera Internships
Interns at Anera are directly involved in the work of the teams they support, from details to strategic planning. They attend weekly meetings and participate in brainstorming and implementation. It is an opportunity for hands-on experience in fundraising and international development from the viewpoint of a non-profit organization. Depending on which team you support, your work could include dealing with donors, database research for new business development, drafting and/or editing funding proposals, writing and/or editing stories for the website and social media, press releases, or tracking and monitoring in-kind donation deliveries to communities in the Middle East. Ideal internship candidates are resourceful, enterprising and good team players. All interns are expected to handle some clerical duties.
Kindly refrain from sending unsolicited applications - only apply to the positions that are listed below. If no opportunities are listed we are currently not recruiting for internships. Summer 2024 internships have been filled.